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Deleting your account

Last updated: August 1, 2026

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This is a translation provided for convenience. If there is any discrepancy, the Japanese version prevails.

How to delete your account yourself

You can delete your Session Concierge account yourself at any time from the app. If you do not have the app installed, you can do the same thing in a browser at session-concierge.com.

  1. Open Session Concierge in the app or a browser and sign in with the account you want to delete.
  2. Open "Menu" at the bottom of the screen (on the left on a computer).
  3. Open "Profile".
  4. Scroll to the very bottom and choose "Delete account".
  5. A confirmation screen appears. Read it, then choose "Delete" to carry out the deletion.
This cannot be undone. You will no longer be able to sign in with the deleted account, and registering again with the same email address will not bring back your previous content.

Data that is deleted

ItemWhat happens
Email address and passwordDeleted (you can no longer sign in)
Display nameDeleted
Profile imageDeleted
Bio, social links, instruments you playDeleted
Notification settings and notification destinationsDeleted (you will no longer receive notifications)
Upcoming sessions you hostDeleted (draft, pre-announcement, recruiting).
However, sessions that have a co-host are not deleted — the co-host can keep running them.
Sessions for which you have appointed a co-host remain. Participants' applications remain as well, and the co-host can keep running the session. If you do not want a session to remain, please cancel it yourself before deleting your account.

Data that remains

The following remains because other participants need it as their own record. However, your name is shown as "Withdrawn", so you cannot be identified.

ItemWhat happens
Records of sessions you attendedRemains (name shown as "Withdrawn")
Comments you postedRemains (name shown as "Withdrawn")
Songs you requested and records of performancesRemains (name shown as "Withdrawn")
Ranking totalsRemains as aggregated figures (individuals cannot be identified)
For other participants, "who I played what with, and when" is their own record too. So that their records are not lost along with yours, the content is kept and only your name is hidden.

If you cannot delete from the app

If you cannot delete the account yourself — because you cannot sign in, for example — please contact us using "Contact us" in the app (Menu → Contact us). You can send a message without signing in.

You can also open session-concierge.com in a browser and follow the same steps. We will check your request and carry out the deletion.

Please tell us the email address used for registration so that we can verify your identity.

Retention period

When you carry out the deletion, everything under "Data that is deleted" above is deleted immediately. It may remain temporarily in backups, which are also erased in turn.

The data under "Data that remains" is kept with your name hidden for as long as the Service continues.